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Customer Service

ORDERING

 

Internet Orders

Be assured, you can shop with confidence and security 24/7 at SightmarkOnline.com.  All credit card orders processed by SightmarkOnline are certified secure by VeriSign® SSL Certified Trust Network and by Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

 

Payment Options

SightmarkOnline accept MasterCard, VISA, and Discover credit cards as payment options for your purchases.

 

Sales Tax

All orders made through SightmarkOnline.com are free of sales tax...no sales tax is collected on any orders.

 

Telephone Orders

While SightmarkOnline accepts telephone orders at our toll free number, the fastest and most efficient ordering is done by using our secure, online order system.  

 

International Orders

SightmarkOnline ships only to the Continental United States.

Ordering & Shipping Confirmation

After ordering, you will receive two e-mails from CustomerService@SightmarkOnline.com confirming your order.

·         First, we will confirm receipt of your order within a few minutes of ordering.

·         Second, you will be notified when your order ships and provide your shipment's Tracking Number.

All orders placed by credit card are subject to address verification by our credit card processing company.
If you have any questions regarding your order, for fastest handling, please email us at
customerservice@sightmarkonline.com.  

 

Pricing & Availability

SightmarkOnline makes every effort to give you the best price on quality products.  Check out SightmarkOnline's Best Price Guarantee below.  Pricing and availability are subject to change without notice.  Any ordered product placed in “backorder” is price guaranteed…the order price is the delivered price protecting you from price increases.  Special promotions and discounts which are activated by a "promotion code" can not be combined.  Only a single promotion code can be used per sales transaction.  SightmarkOnline has no liability in the case of orders arising from typographical errors and reserves the right to cancel any order without assigning any reason.  Every effort has been made to ensure accuracy of information listed; however, we assume no responsibility for any errors contained on the web site.

 

Best Price Guarantee

If, prior to purchase, you find an identical product advertised on the internet at a lower price for an in-stock item at another retailer’s website (Authorized US Dealer for Sightmark) than the price displayed on our site, SightmarkOnline will match or beat the price.

 

SHIPPING & RETURNS

 

Shipping Methods and Costs

We ship only to the 48 Contiguous United States (free shipping is not available to Alaska or Hawaii) and only to street addresses.  We are unable to ship to PO boxes or APO/FPO/AAO/AEO addresses.

 

Orders are typically shipped within 24 hours of receipt of your order during business days.  Please double check the part number and description when placing your order as we have found that most of our returns are due to mixed up part numbers. Due to our automated system, orders cannot be changed once they are placed.

 

We will not be shipping your order on weekends or on days that our shipper is not operating.  SightmarkOnline makes an effort to ship your order the same business day.  However, any orders placed after 12:00 PM EST will probably be shipped the next business day.

 

SightmarkOnline charges a flat rate shipping and handling fee of $4.95 per order.  All shipments are made via ground.  We do not ship outside the USA.  File claims for shipping damages with the shipping company that delivered your package.

 

Returns Terms and Conditions and RMA Process

While SightmarkOnline accepts returns, we do not pay return shipping unless we were at fault on your order.  All returns must be initiated within 20 days of the order’s shipping date.  Any and all returns must be previously authorized before shipping them back to us.  You may return or exchange your product in its original packaging within 20 days of your order’s shipping date for a refund (subject to restocking & processing fees) LESS SHIPPING CHARGES. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping", our shipping and handling fee will be deducted from your return refund.

 

Please contact our Customer Service Department (click here to e-mail Customer Service) to initiate the Return Merchandise Authorization (RMA) process.  All returns for refund will be charged a 7% processing fee.  Depending on the item being returned, and the reason for return, you could be subjected to an additional restocking fee of up to 15%.  All returns must be shipped pre paid (no COD’s accepted) and must include the following:  copy of purchase invoice/receipt, a brief letter of explanation, product and all accessories, user guides, batteries, etc. packed in original packaging and in original product box.  To avoid a restocking fee, items must be returned in NEW CONDITION…in other words, they must be resalable.  Refunds will not be made under any circumstances if product is returned damaged in any way.  Other restrictions may apply.  If you have a warranty claim, see WARRANTY & WARRANTY CLAIMS below.

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WARRANTY & WARRANTY CLAIMS

 

Warranty Information

Sightmark® products are covered by a limited lifetime warranty and are warranted free of defects in materials and workmanship.  In the event of a defect under this warranty, Sightmark will, at their option, repair or replace the product.  For night vision products, the image intensifier tube that enables night vision capability is warranted to be fee from defects for a period of 3 years from date of purchase, as are other light emitting devices such as lasers, red dots, and holographic imaging devices.  However, light bulbs and batteries are not applicable to this warranty.  This warranty does not cover damages caused by misuse or improper handling.  Also, this warranty is null and void if modification or maintenance is provided by someone other than Sightmark. Firefield products are covered by a three (3) year limited warranty from the date of purchase.  Check the warranty information that came with your product for details.  Warranty may vary with product.

 

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Contact Technical Support  for Sellmark (Sightmark, Pulsar, Yukon, and Firefield products) if you have questions about the operation and/or use of your product.  The latest User Manuals can be optained from Sellmark Technical Support.  You can contact Tech Support directly by calling 877-431-3579.

 

Warranty Registration

To register your product, go to Sightmark Product Registration to complete a short registration directly online.  It’s fast and easy and gets it done.

 

Warranty Claims

Please click here go to Sightmark’s Warranty RA Application page and fill out the information on their form.   Also, understand that they might call you in order to verify any issues or to trouble shoot any issues that can be fixed without being shipped back to Sightmark.  Sightmark will respond with an RMA Number and shipping instructions if necessary.

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PULSAR WARRANTY

Your Pulsar product is covered by a 3 year warranty on mechanical parts (eye piece, lenses, adjustment knobs and on/off switch), night vision intensifier tubes, digital CCD chips and the CMOS chip.

In the event of a defect under this warranty, we will, at our option, repair or replace the product. This warranty does not cover damages caused by misuse or improper handling. Also, this warranty is null and void if modification or maintenance is provided by someone other than Pulsar. This warranty is non-transferable and is only valid if the product is registered within 30 days after the product has been purchased.

To receive a Return Authorization number for warranty service, or out-of-warranty repair, you will need to do the following:

1. Fill out the online Warranty Return Authorization Form or call 877-431-3579.
2. Once the request has been received you will either receive a reply email that contains all necessary return information or a customer service representative will contact you and give you a Return Authorization number over the phone.

If you are sending in a product for a warranty repair, you will be required to fill out the Warranty Return Authorization Form. Once the form has been received and processed, you will receive a confirmation email containing your Return Authorization number and a PDF Return Form. The Return Form must be filled out completely, and mailed in with your product. In order for your repair to be successfully fulfilled, be sure to closely follow all instructions outlined by the Return Form.

If any of the aforementioned instructions are not properly followed, your request cannot be processed and the product will be held until you are contacted, and proper documentation is received.

To send in the product, you will be required to include the following items:

1. The filled out Repair Form.
2. The defective product.
3. Copy of the original receipt showing when and where the product was purchased.
4. The Return Authorization number printed on the box, with a return address.

This warranty is non-transferable and is only valid if the product is registered within 30 days after the product has been purchased.

To register your Pulsar product, go to the Warranty Registration page. Registering online may also provide additional coverage and faster warranty service.

Starlight Cases Warranty


Each Starlight Case is backed by an Unconditional Lifetime Warranty. In the rare occurrence you experience damage to any Starlight Case, contact Starlight Cases (New Innovative Products, Inc.) at 919-965-8643 for an RMA# and they will have the case shipped back to them to repair or replace.

NEW INNOVATIVE PRODUCTS, INC. (NIPI), manufacturers of Starlight Cases™, was established in 1994 to design and manufacture unique products to help solve critical packaging problems in military, industrial, sporting goods and the marine markets. Starlight Cases continues to regularly provide sales and superior service to all branches of the United States Military (Army, Navy, Air Force, Marines, Coast Guard, National Guard, and Special Forces).


Ship returns to:

Starlight Cases
2180 Hwy 70A East
P.O. Box 118
Pine Level, NC 27568

Phone (919) 965-8643
Fax (919) 965-9177

FREE Shipping on orders over $29

FREE Shipping on orders over $29

NO Sales Tax & NO Hidden Charges

NO Sales Tax & NO Hidden Charges

Copyright © 2015 Precision Resources Online All Rights Reserved.
customerservice@sightmarkonline.com

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